Return & Refund Policy

We want you to love your purchase! If something isn’t right, please review our return policy below.

Returns

Eligible unused items may be returned within 30 days of delivery for a refund to the original payment method. Items must be in resalable condition.

Non-Returnable Items

For safety, hygiene, and product-quality reasons, fragrance refills, opened or used products, and items that have been damaged through use are not eligible for return.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can help resolve the issue.

How to Initiate a Return

To request a return, contact us below with your order number and the reason for your return. Please wait for return instructions before sending any items back. Unauthorized returns may not be accepted.

Customers are responsible for return shipping costs unless the return is due to an error on our part or an item arrives damaged or defective.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Original shipping charges are non-refundable unless otherwise required by law or the return is due to our error.

Exchanges

If you received a damaged, defective, or incorrect item, please contact us so we can help arrange an appropriate replacement or resolution.

Questions?

We're happy to help! Contact us at [your customer service email] with any questions about returns or refunds.